Are satisfaction guarantees worth the paper they are written on?
OUR TEST AND OLD-FASHIONED HAND-SHAKE
ARE OFTEN MUCH MORE VALUABLE.
Keep promises instead of promises
The knowledge and experience of our highly motivated and well trained employees grows with each shipped machine or machine unit. Therefore it is hardly surprising when we tell you up front that your solution will work perfectly at your location. For one thing, your new production technology gets tested under conditions similar to a daily production run. Secondly our worldwide service team network has a lot of experience and we carry all necessary spare parts, so we are able to deliver within short notice to your location.
This high level of security of course needs constant and intensive training. Everybody at URBAN has accepted the satisfied customer as a measure of all efforts and is informed of new and efficient solutions preferably long before a service situation comes up.