Data protection

This Privacy Policy (Version: DSGVO 1.0 dated 12.05.2018 was created by:

German Data Protection Law Office Datenschutz-Office Munich - www.deutsche-datenschutzkanzlei.de

Data protection
We, the Urban GmbH & Co. Maschinenbau KG, are responsible for this online offer and as a provider of teleservices you have more precise, transparent, understandable and easy at the beginning of your visit to our online offer about the nature, scope andpurpose of the collection and use of personal data accessible form in a clear and simple language. The content of the information must be available to you at any time. We are therefore obliged to inform you which personal data is collected or used. Personaldata means all information relating to an identified or identifiable natural person.

We attach great importance to the security of your data and compliance with data protection regulations. The collection, processing and use of personal data is subject to the provisions of current European and National laws.

We would like to use the following privacy policy to show you how we handle your personal data and how you can contact us:
Urban GmbH & Co. Maschinenbau KG
Authorized representative: Martin Urban
Dornierstraße 5
D-87700 Memmingen

Tel.: +49 8331 858-0
Fax: +49 8331 858-58

E-Mail: urban@u-r-b-a-n.com
Web: www.u-r-b-a-n.com

Registered with the commercial register Memmingen HRA 8463
Sales tax identification number: DE 129087199

Managing Directors: Josef Urban, Peter Urban, Martin Urban
Applicable law: Law of the Federal Republic of Germany (FRG)

Our privacy officers
Our data protection officer can be contacted with questions that you might have as follows:

Alissa Lenz, Deutsche Datenschutzkanzlei - Datenschutzkanzlei Lenz GmbH & Co. KG
Bahnhofstraße 50, D-87435 Kempten, Deutschland
E-Mail: alissa.lenz@deutsche-datenschutzkanzlei.de

A.      General
What the terms used such. For example, "personal data" or "processing" means that Article 4 of the EU General Data Protection Regulation (GDPR) can be found.

The personal data of users processed in the context of this online offer includes stock data (eg name and addresses of customers), contract data (.e g services used, names of clerks, payment information), usage data (.e g visited Websites of our online offer,interest in our products) and content data (.e g entries in the contact form).

"User" here includes all categories of persons affected by the data processing. These include, for example, our business partners, customers, interested parties and other visitors to our online offer.

 

B.     Specific
Data protection
We ensure that we only collect, process, store and use your accumulated data in connection with the processing of your inquiries, as well as for internal purposes and in addition to provide you with services or to provide content.

Basics of data processing
We process personal data of users only in compliance with the relevant data protection regulations. The data of the users are only processed if the following legal permission facts exist:

  • the processing is required by law
  • on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation and security of our online content within the meaning of Art. 6 (1) lit. DSGVO), in particular in range measurement, creation of profiles for advertisingand marketing purposes and collection of Access data and use of third-party services)

We would like to show you, on what legal grounds the above are regulated in the GDPR:

Consent

Art. 6 para. 1 lit. a. and Art. 7          

Processing to fulfill our services and Implementation of contractual measures

Art. 6 para. 1 lit. b. DSGVO

rocessing to fulfill our legal liabilities

Art. 6 para. 1 lit c. DSGVO

Processing for the protction of our legimitate interests

Art. 6 para. 1 lit. f. DSGVO

Data transmission to third parties
We would like to point out that due to the use of Google Analytics when using our online offer a data transmission takes place.

Data transmission to a third country or an international organization
Third countries are countries in which the GDPR is not directly applicable law. This basically includes all countries outside the EU or the European Economic Area.

There is a transfer of data to a third country or an international organization. This takes into account the adequacy decision of the European Commission. It states that it is a safe third country or a secure international organization that provides anadequate level of protection.

Storage period of your personal data
We adhere to the principles of data economy and data avoidance. This means that we store your data provided to us only for the length time necessary to fulfill the aforementioned purposes or as the various periods of storage provided is determined by the legislator. Ifthe respective purpose or the expiration of the respective deadlines is reached, your data is routinely and according to the legal regulations blocked or deleted.

For this purpose we have created an internal company concept to ensure this procedure.

Contact
If you contact us via e-mail or via contact form, you are in agreement with the electronic communication. When contacting us, personal data is collected. The data which is collected in the case of a contact form can be seen from the respective contactform. Your data is transmitted SSL-encrypted. The information provided by you will be stored solely for the purpose of processing the request and for possible follow-up questions.

We would like to give you the legal basis for this:
Processing for the protection of our legitimate interests - Art. 6 (1). f. DSGVO

We use a software for the care of customer data (CRM system) or a comparable software based on our legitimate interests (efficient and fast processing of user requests).

The system is operated in-house by us. There is thus no transfer of data to third parties.

We would like to point out that e-mails can be read or changed without authorization and or detection on the transmission path. Furthermore, we would like to point out that we use a software for filtering unwanted e-mails (spam filters). The spam filter canreject e-mails if they have been identified by certain characteristics as spam.

What are your rights?

a) Right to information
You have the right to obtain free information about your stored data. Upon request, we will inform you in writing in accordance with applicable laws, which personal data we have stored. This also includes the origin and recipients of your data as well as thepurpose of the data processing.

b) Right to rectification
In the event of incorrectness, you have the right to have your stored data corrected. Here you have the possibility of restricting the processing process. For example, if the accuracy, or validity of your personal data is challenged.

c) Right of blocking
Furthermore, you can have your data blocked. In order to be able to make provisions for the blocking of your data at any time, these data must be kept in a lock file for control purposes.

d) Right of delete
You can also request the deletion of your personal data, as long as there are no statutory storage requirements. We lock your data on request, when such an obligation exists. If the corresponding legal prerequisites are met, we will delete your personal dataeven without a corresponding request from you.

e) Data transferability
You are entitled to demand that the personal data transmitted to us, is provided in a format that allows the transfer to another location.

f) Right of appeal to a regulatory body
You have the option to file a complaint with one of the privacy regulatory agencies.

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 27, D-91522 Ansbach
Telefon: +49 981 53-1300
Telefax: +49 981 53-981300

You can obtain a complaint form from the Bavarian State Office for Data Protection Supervision via the following link: https://www.lda.bayern.de/de/beschwerde.html

g) Right to object You have at any time the opportunity to revoke the use of your data for internal purposes with effect for the future. All you have to do is to send an e-mail to urban@u-r-b-a-n.com. However, such a revocation does not affect the legality of the processing operations carried out by us. This does not affect the data processing with respect to all other legal framework, such asthe contract initiation (see above).

Protection of your personal data
We provide state-of-the-art contractual, organizational and technical safeguards to ensure compliance with data protection laws and to protect data processed by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. One of the security measures is the encrypted transfer of data between your browser and our server. For this purpose, a 256-bit key, TLS 1.2 encryption technology is used. This does not include your IP address.

Your personal data will be protected under the following points (excerpt):
a) Preservation of the confidentiality of your personal data
In order to maintain the confidentiality of your personal data stored with us, we have taken various measures to protect entry and access control.

b) Maintaining the integrity of your personal information
In order to maintain the integrity of your personal information stored with us, we have taken various measures for the protection of transferring data and input contro

c) Maintaining the availability of your personal information
In order to maintain the availability of your personal data stored with us, we have taken various measures to safeguard orders and availability control.

The security measures in use will be continuously improved in line with technological developments. Despite these precautions, due to the unsafe nature of the Internet, we can not guarantee the security of your data transfer to our online offering. Becauseof this, any transfer of data from you to our online offering is at your own risk.


Protection of Minors
Personal information may only be provided to persons under the age of 16 if we have the expressed consent of a parent or legal guardian. These data are processed according to this privacy policy.

Cookies
We use cookies (browsers). Cookies are small text files that are stored locally in the buffer memory of your Internet browser. The cookies enable the recognition of the Internet browser. The files are used to help the browser to navigate through online offersand to be able to fully use all functions.

Control of cookies by the User (browser cookies)
You can set all browsers to accept cookies only on demand. In addition, by adjusting the settings cookies will only be accepted on pages which are currently being visited. All browsers provide functions that allow the selective deletion of cookies. The acceptanceof cookies can also be switched off in general, but it must then be taken into account that some restrictions to the ease of operation concerning the online offer may occur.

Use of Google Analytics Cookie

  • Unique Users - Google Analytics cookies collects and groups your information. All activities during a visit are summarized. By setting Google Analytics cookies a difference is made between users and unique users.
  • User Activities - Google Analytics cookies also store data about the start and end time of a visit to the online service and how many pages you viewed. When the browser closes or the user is idle for longer than 30 minutes, the user session ends andthe cookie records the visit as terminated. Furthermore, the date and time of the first visit are recorded. Also, total number of visits per Unique User are logged. External Link: http://www.google.com/analytics/terms/gb.html You can prevent Google from collecting the data generated by the cookie and related to the use of the online offer (including your IP address) as well as the processing of this data by Google by downloading and installing the following link in the browserplug-in_
    External Link: http://tools.google.com/dlpage/gaoptout?hl=en.

Further information can be found under the heading of "Web analytics service Google Analytics.

Disable or remove cookies (opt-out)
Each web browser offers ways to restrict and delete cookies. For more information, visit the following websites:


Web analytics service Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and that allow an analysis of the use of the online offer. The information generated by the cookieabout the use of this online offer is usually transmitted to a Google server in the USA and stored there. There is also a transfer of data to a third country. Taking into account that suitable and appropriate safeguards are in place and enforceable rightsand effective legal remedies available to you.

A copy of the appropriate warranties can be obtained from the following links:

In the case of activation of the IP anonymization in our Online Offer, your IP address from Google within Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area will be shortened. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On our behalf, Google will use this information to evaluate the use of the online offer, to compile reports on the activities of the online offer andto provide us with other services related to the use of the online offer and the internet usage. Within the framework of Google Analytics the information provided by your browser IP address will not be merged with other data from Google. You may refuse theuse of cookies by selecting the appropriate settings in your browser software. However, we would point out that in this case not all features of this website may be used in full.

We point out that this online offer uses Google Analytics with the extension "_anonymizeIp ()" and therefore IP addresses are only processed in the shorten form in order to prohibit direct personal references.

We also use Google Analytics reports to collect demographic characteristics and interests.

The data sent by us and linked to cookies, user IDs (e.g user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached is done automatically once a month. For more information aboutTerms of Use and Privacy, please visit https://www.google.com/analytics/terms/gb.html bzw. unter https://policies.google.com/?hl=en
In addition, you can prevent the collection of data generated by the cookie and related to the use of the online offer (including your IP address) to Google and the processing of this data by Google by downloading and installing a browser plug-in via the followinglink http://tools.google.com/dlpage/gaoptout?hl=en


As an alternative to the browser plug-in or within browsers on mobile devices, the following link applies in order to set an opt-out cookie that will prevent the collection by Google Analytics within this online offer in the future (this opt-out cookieonly works in this Browser and only for this domain, to delete the cookies in this browser, click link again):

Disable Google Analytics

Use of Zammad Live-Chat-System
For our Website we use the Zammad Live-Chat-System from Zammad GmbH, Marienstraße 11, 10117 Berlin ("Zammad") due to our legitimate interest according to Art. 6 Para. 1 lit. f) DSGVO.
Our legitimate interest is to process your inquiries quickly and efficiently respectively to have a statistical analysis of user behaviour for optimatization purposes.
The data you provide us with are acquired by Zammad. Please note that different data can be acquired in Zammad due to the different communication channels (e.g. via email, phone or live chat). If necessary, a manual completion of data is done in the system.

The following data are involved:
• Xxx
• Yyy
• Zzz
• …
Based on the acquired data, usage profiles can be created under a pseudonym (= your "user").
The data collected with the Zammad technologies will not be used to identify you personally without your separately granted consent and will not be combined with personal data about the bearer of the pseudonym.
We would like to point out that we retain your inquiries and data (“ticket”) for a defined period of time in order to have all the necessary information available in case of any queries. A new ticket is created for each new message with a different subject.
The respective ticket will be deleted xx weeks/months/years after the last communication. All your tickets will be assigned to your "user" which will also be deleted after xx weeks/months/years after the last communication. We have defined an internal company process to ensure deletion.
In order to avoid the storage of Zammad cookies, you can set your internet browser so that in future no cookies can be stored anymore on your computer, respectively cookies that had already been stored will be deleted. Deactivating all cookies, however, might affect some functions on our websites so that they can’t be performed any longer.
You can deactivate at any time the data collection and storage for the purpose of creating a pseudonymized user profile with effect for the future by sending us your informal objection by email to the address stated in the imprint.
We have concluded an order processing contract with Zammad in accordance with Art. 28 DSGVO.
Based on this contract, Zammad processes the collected data only in accordance with our instructions.
For further information on data protection, please see the following website: https://zammad.com/de/datenschutz

Change of our Privacy Policy
We reserve the right to adapt our privacy policy from time to time to comply with current legal requirements or to implement changes in our privacy policy. This may, for example, affect the introduction of new services. Therefore your new visit would be subjectto the New Privacy Policy Statement.

Brand protection
Each company or trademark mentioned here is solely the property of that respective company. The naming of brands and names is purely for informative purposes.


C.    Russia-specific provisions
For users based in the Russian Federation the following applies:

The above services of our online offer are not intended for citizens of the Russian Federation who reside in Russia.

If you are a Russian-based Russian citizen, you are hereby expressly informed that any personal information you provide to us through this online offering is your sole responsibility and risk. You further agree that you will not hold us responsible forany failure to compy with the laws of the Russian Federation.