Staff Member for the area of Customer Service/Support (m/f/t)
Make a fresh start with us and help to write our story of success. We are a worldwide leading provider of machine technology for the PVC window industry and want to expand. Together with you as Service Technician for the Back Office.
As staff member for Customer Service/Support (m/f/t) you are mainly responsible for the support of customers and dealers with technical issues (per telephone, remote maintenance, ticket system). You create jobs and plan the operations of our service technicians and support them in all matters.
You are perfectly suited to us, if…
• you are technically enthusiastic and want to work in customer service
• you have fun and enjoy the social interaction with customers
• you like to work in a team
What you should bring to the role:
• Technical training, for example in the field of electrical engineering or mechatronics
• Professional experience in customer/telephone service or as service technician would be an advantage
• Customer-oriented thinking and acting
• Confident manner
• Good German and English language skills
• Collaborative skills and resilience
What we offer you:
• Appreciation and trust
• The security of a family business, that has been successful for over 70 years, and knows that its strength is thanks, above all, to its great employees
• Exciting projects and diverse challenges at well-known customers
• Performance-related remuneration with attractive additional benefits, such as e.g. holiday pay, Christmas bonus, profit-sharing, tax-free perks, possibly a company vehicle
• And whatever else you can expect from a fair employer
What we stand for:
• We promote talent
• We regard our employees as the most important capital for our company
• We take family into consideration
• We show each other mutual appreciation
• We know how valuable a good working atmosphere is
• We want you to enjoy working with us
That's why Urban:
• We manufacture High-End machines and production lines for the production of plastic windows and doors and are regarded as one of the market leaders in this field.
• The technology that we have developed sets new standards and is therefore very much in demand throughout the world.
We would like to fill the vacancy as quickly as possible.
Apply, even if you don't have all the qualifications, but are ready and willing to learn.