{"id":1420,"date":"2026-03-10T16:28:29","date_gmt":"2026-03-10T15:28:29","guid":{"rendered":"https:\/\/www.u-r-b-a-n.com\/service\/"},"modified":"2026-06-29T10:44:00","modified_gmt":"2026-06-29T08:44:00","slug":"service","status":"publish","type":"page","link":"https:\/\/www.u-r-b-a-n.com\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”gcid-primary-color” custom_padding=”0px||0px|||” global_module=”176″ saved_tabs=”all” global_colors_info=”{%22gcid-primary-color%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”10px||10px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.2em” link_font=”|600|||||||” link_text_color=”#FFFFFF” link_line_height=”1.2em” global_colors_info=”{}”]<\/p>\nHomepage<\/a><\/span><\/span>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”urban-text” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Service & Support<\/h1>\n

<\/p>\n

Maintain maximum competitiveness<\/h2>\n

<\/p>\n

Our service team is always there for you, providing friendly, competent, and targeted advice. We not only understand what we do, but above all, we understand you.<\/p>\n

<\/p>\n

With us, you have a service that pays off for you.<\/strong><\/p>\n

<\/p>\n

We know that you need immediate help in case of an emergency. We are always there for you and take care of the perfect solution professionally and, above all, in a goal-oriented manner.<\/p>\n

<\/p>\n

We will also help you as quickly as possible with minor problems. Whether you need a spare part or simply advice from one of our professionals, please get in touch. We are happy to help.<\/p>\n

<\/p>\n

Working Hours Act<\/h2>\n

<\/p>\n

Please note that on-site service calls are subject to the Working Hours Act (ArbZG). A daily working time of 10 hours may not be exceeded. This helps our employees remain productive and offer you the best solution.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”gcid-71109438-9448-4462-80f2-590691eda2b2″ background_enable_image=”off” background_position=”top_right” background_horizontal_offset=”79%” custom_padding=”0px||0px|||” global_colors_info=”{%22gcid-71109438-9448-4462-80f2-590691eda2b2%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”urban-text” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”1.8em” header_line_height=”1.7em” header_2_font=”|700|||||||” header_2_font_size=”1.6em” header_2_line_height=”1.7em” custom_padding=”|20px||20px|false|false” global_colors_info=”{}”]<\/p>\n

URBAN contact person<\/h1>\n

<\/p>\n

In this section, you will find all of our company’s contact persons with their contact information.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.u-r-b-a-n.com\/wp-content\/uploads\/URBAN-Maschinenbau-Team-Service.jpg” alt=”URBAN-Maschinenbau-Team Service” title_text=”URBAN-Maschinenbau-Team Service” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”]<\/p>\n

Fast, competent assistance<\/h3>\n

<\/p>\n

Telephone service that understands you.<\/em><\/p>\n

<\/p>\n

Our team is always ready to listen to you. Here you will find your direct contacts.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyNzkifX0=@” button_text=”To service team” module_class=”urban-button-transparent-grau” _builder_version=”4.27.6″ _dynamic_attributes=”button_url” _module_preset=”default” custom_margin=”20px|20px|20px|20px|true|true” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.u-r-b-a-n.com\/wp-content\/uploads\/URBAN-Maschinenbau-Original-Ersatzteile-Team.jpg” alt=”URBAN-Maschinenbau-Original-spare-parts-Team” title_text=”URBAN-Maschinenbau-Original-spare-parts-Team” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”]<\/p>\n

Order original spare parts directly<\/h3>\n

<\/p>\n

Delivery that arrives!<\/em><\/p>\n

<\/p>\n

Fast spare parts deliveries guarantee you maximum machine availability.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzNTAifX0=@” button_text=”Order spare parts online” module_class=”urban-button-transparent-grau” _builder_version=”4.27.6″ _dynamic_attributes=”button_url” _module_preset=”default” custom_margin=”20px|20px|20px|20px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.u-r-b-a-n.com\/wp-content\/uploads\/URBAN-Maschinenbau-Umruestung-von-Anlagen-1.jpg” alt=”URBAN Maschinenbau – Conversion of plants” title_text=”URBAN Maschinenbau – Conversion of plants” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”]<\/p>\n

Maintain competitiveness<\/h3>\n

<\/p>\n

Change that strengthens your business.<\/em><\/p>\n

<\/p>\n

We provide fast and powerful support to help you respond to changing market requirements.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE0NTgifX0=@” button_text=”Learn more” module_class=”urban-button-transparent-grau” _builder_version=”4.27.6″ _dynamic_attributes=”button_url” _module_preset=”default” custom_margin=”20px|20px|20px|20px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”urban-bereich-verschoben” _builder_version=”4.27.5″ _module_preset=”default” background_color=”gcid-primary-color” global_colors_info=”{%22gcid-primary-color%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”urban-text-auf-gruen” _builder_version=”4.27.6″ _module_preset=”default” header_2_text_color=”#FFFFFF” header_2_line_height=”1.4em” global_colors_info=”{}”]<\/p>\n

Our service hotline is available for you.<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”urban-text-auf-gruen” _builder_version=”4.27.7″ _module_preset=”default” header_2_text_color=”#FFFFFF” header_2_line_height=”1.4em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

You can reach us<\/strong><\/h2>\n

<\/p>\n

Monday to Thursday from 7:00 a.m. to 4:00 p.m.
Friday from 7:00 a.m. to 3:00 p.m.<\/p>\n

<\/p>\n

Extended service hotline<\/strong><\/h2>\n

<\/p>\n

Our service hotline can also be reached outside regular business hours as follows:
Monday to Thursday from 4:00 p.m. to 9:00 p.m. (no spare parts shipping)
Tel.: +49 8331 858-222<\/p>\n

<\/p>\n

*except public holidays in Bavaria, Germany<\/p>\n

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Digital ways of getting in touch<\/h2>\n

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Order spare parts<\/h3>\n

<\/p>\n

Place your spare parts order directly using our form so that we can help you quickly and directly by sending you the right solution.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1MTEifX0=@” button_text=”Order spare parts” module_class=”urban-button-transparent-grau” _builder_version=”4.27.6″ _dynamic_attributes=”button_url” _module_preset=”default” custom_margin=”20px|20px|20px|20px|true|true” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.u-r-b-a-n.com\/wp-content\/uploads\/URBAN-Maschinenbau-Ticketsystem.jpg” alt=”URBAN Maschinenbau – Ticket system” title_text=”URBAN Maschinenbau – Ticket system” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”]<\/p>\n

Create a support ticket<\/h3>\n

<\/p>\n

We are happy to help: Transparent and traceable with our ticket system<\/a><\/strong>. Create a ticket directly so that we can start processing your case.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/support.u-r-b-a-n.com\/” button_text=”To ticket system” module_class=”urban-button-transparent-grau” _builder_version=”4.27.6″ _module_preset=”default” custom_margin=”20px|20px|20px|20px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.u-r-b-a-n.com\/wp-content\/uploads\/URBAN-Maschinenbau-URBAN-Connect.jpg” alt=”URBAN Maschinenbau – URBAN Connect” title_text=”URBAN Maschinenbau – URBAN Connect” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1MDYifX0=@” _builder_version=”4.27.6″ _dynamic_attributes=”url” _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”]<\/p>\n

URBAN Connect<\/h3>\n

<\/p>\n

Download the currently functioning TeamViewer versions here so that we can solve your problem together via remote maintenance.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1MDYifX0=@” button_text=”URBAN Connect” module_class=”urban-button-transparent-grau” _builder_version=”4.27.6″ _dynamic_attributes=”button_url” _module_preset=”default” custom_margin=”20px|20px|20px|20px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”gcid-primary-color” custom_padding=”0px||0px|||” global_module=”176″ saved_tabs=”all” global_colors_info=”{%22gcid-primary-color%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”10px||10px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.2em” link_font=”|600|||||||” link_text_color=”#FFFFFF” link_line_height=”1.2em” global_colors_info=”{}”]<\/p>\nHomepage<\/a><\/span><\/span>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Homepage<\/a><\/span><\/span>Service & SupportMaintain maximum competitivenessOur service team is always there for you, providing friendly, competent, and targeted advice. We not only understand what we do, but above all, we understand you.With us, you have a service that pays off for you.We know that you need immediate help in case of an emergency. 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