Service & Support
Maintain maximum competitiveness
Our service team is always there for you, providing friendly, competent, and targeted advice. We not only understand what we do, but above all, we understand you.
With us, you have a service that pays off for you.
We know that you need immediate help in case of an emergency. We are always there for you and take care of the perfect solution professionally and, above all, in a goal-oriented manner.
We will also help you as quickly as possible with minor problems. Whether you need a spare part or simply advice from one of our professionals, please get in touch. We are happy to help.
Working Hours Act
Please note that on-site service calls are subject to the Working Hours Act (ArbZG). A daily working time of 10 hours may not be exceeded. This helps our employees remain productive and offer you the best solution.
URBAN contact person
In this section, you will find all of our company’s contact persons with their contact information.
Fast, competent assistance
Telephone service that understands you.
Our team is always ready to listen to you. Here you will find your direct contacts.
Order original spare parts directly
Delivery that arrives!
Fast spare parts deliveries guarantee you maximum machine availability.
Maintain competitiveness
Change that strengthens your business.
We provide fast and powerful support to help you respond to changing market requirements.
Our service hotline is available for you.
You can reach us
Monday to Thursday from 7:00 a.m. to 4:00 p.m.
Friday from 7:00 a.m. to 3:00 p.m.
Extended service hotline
Our service hotline can also be reached outside regular business hours as follows:
Monday to Thursday from 4:00 p.m. to 9:00 p.m. (no spare parts shipping)
Tel.: +49 8331 858-222
*except public holidays in Bavaria, Germany
Digital ways of getting in touch
Order spare parts
Place your spare parts order directly using our form so that we can help you quickly and directly by sending you the right solution.
Create a support ticket
We are happy to help: Transparent and traceable with our ticket system. Create a ticket directly so that we can start processing your case.
URBAN Connect
Download the currently functioning TeamViewer versions here so that we can solve your problem together via remote maintenance.
